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*Free shipping over $99 💕 *Free gift over $199 💚
*Free shipping over $99 💕 *Free gift over $199 💚

Shipping Policy

Shipping Policy

* Free Shipping
We offer free shipping on all retail orders over $99 USD (continental USA) or $99 CAD (continental Canada).
Orders under that threshold will have shipping calculated at checkout.

* Orders over $199 USD/CAD (depending on ship-to country) qualify for a free gift while supplies last.

If actual shipping costs are unreasonably high (remote locations, oversize/overweight shipments, etc.), Mossify reserves the right to refuse shipment or request additional payment before sending your order.

Order Fulfillment

  • Orders are typically processed and shipped within 1–2 business days.

  • If there is any delay beyond this, our team will contact you directly.

Delivery Times

  • USA & Canada (Continental): 3–5 business days on average (often faster).

  • International Orders: 6–21 business days, with rare cases up to 30 days. Delivery times may vary depending on carrier, destination, and customs clearance.

Shipment Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking becomes active within 24 hours.

Incorrect Shipping Addresses
Please double-check your address before placing your order.

  • If an order is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs and/or any applicable restocking fees.

  • Shipping fees are non-refundable once an order has been dispatched.

Customs, Duties & Taxes
For international orders, all customs fees, duties, and taxes are the responsibility of the customer. Mossify is not liable for these charges or for delays caused by customs.

Lost or Damaged Orders

  • If your order is lost, stolen, or damaged during transit and you did not purchase shipping insurance at checkout, Mossify is not responsible for replacement.

  • In these cases, claims must be filed directly with the shipping carrier.

  • If you purchased shipping insurance, please contact us at info@mossify.ca and we’ll assist with your claim.

Questions?
For order inquiries, contact us at info@mossify.ca.
For urgent shipping issues (lost orders, time-sensitive deliveries), you may also contact keshav@mossify.ca.