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Questions about an order, a product, or your plants? Send us a message below and our team will get back to you. For order questions, include your order number.
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Orders & products
Order status, changes, returns or product questions. Use the form below with your order number.
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FAQ
Quick answers
Many questions are answered here before you write in.
When will my order ship?
Most orders ship in 1–2 business days. You'll get a tracking link by email as soon as it ships.
Do you offer free shipping?
Yes, on orders over $99 within continental Canada and the continental US. See our shipping policy for details.
How do returns work?
Unused, unopened items can be returned within 30 days of delivery. Live plants, moss and perishables are final sale. See the refund policy.
Can I get Mossify at a store near me?
We're in 4,500+ stores across North America. Ask your local garden centre to stock Mossify, or tell us which store in the form above.
How do I care for my moss pole or moss?
Our moss care guide covers light, water and humidity for every product.