Help Center

Great Question! 

• Moss is a non-vascular plant that absorbs water and nutrients mainly through their leaves and harvest carbon dioxide and sunlight to create food by photosynthesis!
• Fun Fact: Moss was the first plant on earth (was formed after brave "ALGAE" creeped up on the shore)! Sphagnum Moss

Irish Moss:

• Yes! These seeds are tiny but they grow and bloom the most beautiful little white flower.
• This moss is one of few mosses that grow with seeds (most grow from spores).

Sphagnum Moss: 

• We use multiple sources of Sphagnum moss that is farmed sustainably from USA. The mix we have made can hold 20x its weight in water!
• Sphagnum Moss has been used for thousands of years to lower PH in your soil.
• This type of moss has antiseptic properties & was used as bandages to inhibit the growth of bacteria.

Dormant Moss:

• Our dormant moss is a dry moss mix made from 2 of the fasted growing moss types (Hypmnum & Sphagnum). Our moss contains powdered butter milk & a type of gel to retain moisture.

• It is in a dormant state meaning it can grow new spores if kept moist for a prolonged period of time. (gametophytes stage of growth)
• This moss has an indefinite shelf life.
• Colour is greenish brown but when watered & covered with film, it will be a beautiful vibrant green colour in 4-6 months (ALWAYS KEEP IT MOIST)

Preserved Moss

• Our preserved moss is treated to look green at all times.
• You don't have to water this ever.

If you consistently water the moss and keep a piece of film over to lock in the moisture, you will see signs of growth in as little as 30 days. Your moss should be fully grown within 6 - 8 months. Take on the challenge of Moss keeping! It will grow on you. ;)

Shipping destinations:

• We ship both locally and worldwide.

Shipping times: (MAY BE AFFECTED DUE TO COVID-19

• Local orders take 2-5 business days to be delivered to you and we ship within 3 business days.
• International orders will take 5-10 business days to be delivered and we ship within 3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $100 CAD will have free shipping.
• Orders under $100 CAD will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than CAD dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@mossify.ca with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Any custom order is not refundable.